End user engagement
The project is also taking a New Approach to the way in which users of the Rule Book can participate in the development of rules. In a significant departure from previous major Rule Book change projects we are providing end users of the rules with opportunities to contribute to the creation of revised rules and rules based processes before final drafts are circulated for general stakeholder consultation.
This engagement process primarily takes the form of a series of end user workshops arranged at various locations around the country where sample groups of end users get the chance to see rules at an early stage in their development. At these workshops end users are invited to express their views about which features of the New Approach they find helpful, which elements are difficult to understand or unhelpful, and which aspects of the current Modular Rule Book they would wish to see discarded or perpetuated.
The primary purpose behind engaging end users in this way, and at a much earlier stage than would normally be the case, is to validate whether the products of the New Approach are consistent with its stated principles from an end user perspective. It is also recognised that traditional stakeholder consultation methods do not always reliably engage end users due to constraints of time and limitations in the consultation cascade within duty holder organisations.
So far we have arranged and delivered 82 workshops for over 500 delegates and by the end of the programme we expect to have run over 160 workshops with some 1000 end user delegates being given the opportunity to participate.
Questions about the New Approach
If you have a question related to the New Approach to the Rule Book, you should contact your local manager who can get advice and support from our Rules Implementation Group and via the RSSB enquiry desk: http://www.rssb.co.uk/AboutUs/Pages/ENQUIRYDESK.aspx